Write to us
Email Support at support@usemise.net. A person reads it and writes back.
What to include
A short note is enough. These details make the first reply useful:
- What you were trying to do, and what happened instead.
- If you bought Mise, the email address you paid with.
- In the app, open Settings → Account, press Copy diagnostics, and paste that into the email. It has the app version, the macOS version, and the last crash notes. It does not include your pictures or boards.
Where are my saves?
On your Mac, in a folder you choose. Mise does not upload them. If the app is closed when you capture, the file lands in Downloads / Mise Inbox and is imported the next time you open Mise.
No licence email?
Check spam first. The message comes from Polar, and the key starts with MISE_. Paste it in Settings → Account. If it is really not there, write with the address you paid with and the key will be sent by hand.
How many Macs?
One key works on 2 Macs at a time. To free a seat, remove the licence in Settings on the old Mac.
Refunds
Fourteen days, no questions. See the Refund Policy.
Usage counts
Mise sends anonymous usage by default: when the app opens, when you save, and the answers you pick on first run. Not your pictures, notes, or boards. Turn them off in Settings → Account.